COMDIAL ELOQUENCE
Eloquence is a line of 1 and 2-port auto-attendant and voice mail products. There are three categories of Eloquence, with different models in each category:
Eloquence NVE
The NVE models are intended to work in an integrated fashion with multiple Comdial analog key systems. The NVE is available in a 1 and 2-port auto-attendant only version and also in 1 and 2-port auto-attendant/voice mail versions with between 30 and 90 minutes of storage. Units with 30 minutes of storage can be upgraded to 90 minutes.
Eloquence NVI
The NVI models are intended to work in an integrated fashion with Comdial's DSU key system. The NVI is available in a 2-port auto-attendant only and in a 2-port auto-attendant/voice mail version with between 30 and 90 minutes of storage. Units with 30 minutes of storage can be upgraded to 90 minutes.
Eloquence NVL
The NVL models are compatible (but not "integrated") with a wide range of key systems. The NVL is available in a 1 and 2-port auto-attendant only version and also in 1 and 2-port auto-attendant/voice mail versions with between 30 and 90 minutes of storage. Units with 30 minutes of storage can be upgraded to 90 minutes.
Feature Highlights
Message Waiting
Eloquence will illuminate the waiting light on your telephone.
Play-back Control
While listening to your messages, you can pause, reverse or fast forward.
Message Forward
After hearing a message, you can forward it to another system user.
Group Broadcast
You can have up to 16 groups of mailboxes so that a message can be delivered to multiple individuals at the same time.
Date & Time Stamp
Eloquence will tell you the date & time a message was left for you.
Directories
The auto-attendant feature allows callers to reach a department by dialing a single digit.
Day / Night Greeting
Separate daytime & after-hours greetings can be recorded.
Dial-0 for Operator
Callers can always dial 0 to get to a live answering position.
Multiple Routing Options
There are multiple options for routing unanswered calls.
Integrated vs. Non-Integrated
Integrated Operation (NVE & NVI Models)
The NVI and NVE models connect directly to a proprietary station port on a Comdial phone system (an analog terminal adapter is not required). When the telephone system port is programmed as a voice mail port, the Eloquence receives additional signaling from the phone system. That signaling provides enables Eloquence to determine a number of things.
For example, a phone call is answered by a company's receptionist, transferred to a telephone that doesn't answer and then call forwarded to Eloquence (assuming the phone system is programmed accordingly). When the call arrives that the Eloquence, it will be accompanied by digits representing the station number of the unanswered phone. Eloquence then knows what mailbox to send the call to, so the next thing the caller hears is the personal greeting of the person they were trying to reach. The presence of this type of this type of signaling between the phone system and voice mail system is what is meant by "integrated" operation.
The level of integration Eloquence is capable of providing will vary according to the particular Comdial phone system involved and the software revision level of the phone system. Optimum operation may require updating phone system software. Contact us to determine what level of integration is available for specific Comdial phone systems. (Refer to Table 1 for general guidelines.)
Non-integrated Operation (NVL Models)
Eloquence will operate with systems when "integration" is not present, however the level of operation will be less sophisticated. The NVL tracks call progress tones (ringing and busy) to determine how a call should be processed. For example, let's say a call is answered by Eloquence's auto-attendant, the caller selects an extension number and is transferred. Eloquence is doing a "supervised " transfer, meaning that it doesn't release the call until it detects an answer at the target extension. If the call is not answered, Eloquence knows what mailbox to send the caller to, so the next thing the caller hears is the personal greeting of the person they were trying to reach.
This may appear to be the same as integrated operation but it differs in the following way. If the call had been first answered by the company's receptionist and transferred to a no-answer extension, when the phone system forwarded the call to Eloquence, instead of hearing the personal greeting of the no-answer extension, the caller would hear the main auto-attendant greeting: "Hello, you've reached Acme Company. If you know the extension number of the person you'd like to reach dial it now. Otherwise" etc. Eloquence cannot send the call directly to the correct mailbox because there is no integration signaling between Eloquence and the phone system.
There are quite a number of phone systems that Eloquence originally worked with on a non-integrated basis. Each of these systems has a code number assigned to it in Eloquence programming. When programming Eloquence NVL, you enter the code number for the phone system you're working with. When you enter the code number, Eloquence automatically configures itself for the ringing cadence and timing of that phone system. However, more recent software and hardware revisions by the telephone system manufacturer may affect how Eloquence would currently operate with a given phone system. NVL models require a 2500 type station (regular single-line phone) interface to the phone system. Check with us for additional details. Table 2 provides the original list of compatible phone systems for which the Eloquence NVL.
Part Numbers
| Model |
Description |
Compatibility |
| NVEA01 |
1-port auto-attendant only |
Comdial Analog Systems |
| NVEA02 |
2-port auto-attendant only |
Comdial Analog Systems |
| NVE130 |
1-port/30min auto attend/Voice mail |
Comdial Analog Systems |
| NVE230 |
2-port/30min auto attend/Voice mail |
Comdial Analog Systems |
| NVE290 |
2-port/90min auto attend/Voice mail |
Comdial Analog Systems |
| NVIA02 |
2-port auto-attendant only |
Comdial DSU |
| NVI230 |
2-port/30min auto attend/Voice mail |
Comdial DSU |
| NVI290 |
2-port/90min auto attend/Voice mail |
Comdial DSU |
| NVLA01 |
1-port auto-attendant only |
Various Manufacturers |
| NVLA02 |
2-port auto-attendant only |
Various Manufacturers |
| NVL130 |
1-port/30min auto attend/Voice mail |
Various Manufacturers |
| NVL230 |
2-port/30min auto attend/Voice mail |
Various Manufacturers |
| NVL290 |
2-port/90min auto attend/Voice mail |
Various Manufacturers |
System Specifications
Models
| |
NVEA |
NVE |
NVIA |
NVI |
NVLA |
NVL |
| Physical Interface |
Comdial Analog |
Comdial Analog |
Comdial digital |
Comdial digital |
Analog |
Analog |
| Storage Hrs |
na |
.5 or 1.5 |
na |
.5 or 1.5 |
na |
.5 or 1.5 |
| Ports |
1-2 |
1-2 |
2 |
1-2 |
1-2 |
1-2 |
| Na |
.5 or 1.5 |
t |
t |
t |
t |
t |
| Mailboxes |
na |
128 |
na |
128 |
na |
128 |
| Group Mailboxes |
na |
16 |
na |
16 |
na |
16 |
| Max Grp Msgs |
na |
32 |
na |
32 |
na |
32 |
| Pager Notify |
na |
Yes |
na |
Yes |
na |
Yes |
Phone System Requiements for Integration with NVE & NVI
| Comdial KSU |
Min. Software Rev. |
Hardware Revision |
| ExecuTech XE N0308 |
7 |
t |
| ExecuTech XE N0616 |
7 |
t |
| ExecuTech XE N0820 |
10 |
K |
| ExecuTech XE N0820 |
02A |
P |
| ExecuTech XE N1024 |
02A |
P |
| ExecuTech 2000 E34PT |
9B |
t |
| ExecuTech 2000 E60PT |
9B |
t |
| ExecuTech 2000 E90PT |
6B |
t |
| ExecuTech II 1432B |
13 |
t |
| ExecuTech II 2232C |
8 |
t |
| ExecuTech II K2264 |
4 |
t |
| ExecuTech II K2296 |
17 |
t |
| InnTouch KH32X |
12A |
t |
| InnTouch KH96X |
12A |
t |
| InnTouch KH128 |
12A |
t |
| DSU G0408 |
11A |
t |
| DSU G0816 |
11A |
t |
| DSU G1632 |
11A |
t |
Phone System Compatible with Eloquence NVL 130, 230 & 290 Models
| Manufacturer |
Eloquence Code |
| Generic (Single ringback) |
1 |
| Generic (Double ringback) |
2 |
| Comdial Americom |
1 |
| Comdial Digitech |
2 |
| Prostar |
3 |
| Nortel Norstar (execute recall code after )answer |
4 |
| Nortel Norstar DR3 software |
5 |
| Prostar 816 |
6 |
| Inter-Tel GMX 152D |
7 |
| Prostar (up to 8 Phones) |
8 |
| Prostar 816 (9-16 phones)o |
9 |
| Vodavi 308, 616, 1224 |
10 |
| TIE 2464 |
11 |
| Panasonic KXT 616 |
12 |
| TIE TCX-128 |
13 |
| Panasonic KXT 1232 |
14 |
| Vodavi 96EX |
15 |
| Siemens SD232 |
16 |
| Comdial XE 308 |
17 |
| Comdial XE 616 |
18 |
| Comdial 820 |
19 |
| Comdial XE 1024 |
20 |
| Comdial Unisyn E34PT |
21 |
| Comdial 2000 820 E60PT |
22 |
| Comdial 2000 1632 (E80PT) |
23 |
| Comdial 1432 |
24 |
| Comdial 2232/K32X |
25 |
| Comdial 2264/KH64X |
26 |
| Comdial 2296/KH96X |
27 |
| Comdial 22128/KH128X |
28 |
| Comdial DXP |
29 |
| Generic (single ringback; double busy) |
30 |
| Generic (double ringbac; single busy) |
31 |
| Cardinal PBX |
32 |
| Inter-Tel GMX 48 |
33 |
| Fujitsu Focus II |
34 |
| Kanda 2464 |
35 |
| Premier ESP |
36 |
| ExecuTech XE 1024-IST |
37 |
| ExecuTech XE 1024 |
38 |
Phone System Compatible with Eloquence NVL A01 & 02 Models
| Manufacturer |
Eloquence Code |
| Generic (Single ringback) |
1 |
| Generic (Double ringback) |
2 |
| Prostar |
3 |
| Nortel Norstar (execute recall code after )answer |
4 |
| Nortel Norstar DR3 software |
5 |
| Prostar 816 |
6 |
| Inter-Tel GMX 152D |
7 |
| Prostar (up to 8 Phones) |
8 |
| Prostar 816 (9-16 phones) |
9 |
| Vodavi 308, 616 |
10 |
| TIE 2464 |
11 |
| Panasonic KXT 616-10 |
12 |
| TIE TCX-128 |
13 |
| Panasonic KXT 1232 |
14 |
| Vodavi 96EX |
15 |
| Siemens SD232 |
16 |
| Generic (single ringback; double busy) |
17 |
| Comdial ExecuTech XE 308 |
17 |
| Generic (double ringback; double busy) |
18 |
| Comdial ExecuTech XE 616 |
18 |
| Cardinal PBX |
19 |
| Comdial ExecuTech XE 820 |
19 |
| ExecuTech XE 1024-IST |
20 |
| Alternate Generic Ringback |
99 |
Some features may be optional. Some models subject to availability. Information presented on this site subject to change without notice.
